the journal

grab a cup and stay awhile

AI (Artificial Intelligence) and ChatGPT have generated so much buzz recently and rightfully so! ChatGPT is a powerful tool that can increase efficiency and in many ways, change the way we do work for the better. Many customer-focused programs have AI components that help drive favorable results. However, they can be costly and will require […]

Client Experience, Tools And Resources

Easy Yet Effective Ways To Use ChatGPT For Your Client Experience

Congratulations! You hired a new team member! Or maybe you’re looking to hire someone soon. What an exciting time! Your business is growing, and you’re ready to get the help you need to support that growth. With all the excitement though, you may be feeling overwhelmed. You took the first step, but onboarding a new […]

Business, Tools And Resources

Onboarding A New Team Member: Tools To Introduce Them To Your Client Experience Process